Frequently asked questions
Is the tag really free?
Yes — your first tag is free. You only pay UK postage. Extra tags for other pets (up to 5 per order) are priced to cover the 3D-printing and NFC chip cost, and ship together with the first for one postage fee.
What information do I need to give up?
Just an email address to sign in, and a shipping address to receive the tag. Your phone number and home address are never printed on the tag or shown to whoever scans it.
What does a finder actually see when they scan my pet's tag?
Your pet's name, photo, breed, and any message you've added — plus a button to notify you. They never see your email, phone number, or address, and you never see theirs unless they choose to leave a message. The one exception is if you've marked the pet as lost — see below.
What happens if my pet actually goes missing?
Mark them as lost from your dashboard. The scan page switches to an urgent "missing" banner, shows any allergies/medications up front, and — only because you've actively chosen to at that moment — displays whichever contact details you select (phone, email, WhatsApp, address) directly to whoever scans the tag. You can also print a lost-pet poster with a QR code straight from your dashboard. Mark them found again any time to turn all of that back off.
Do I need an app to use this?
No, on either side. You manage your pet's profile from a normal web page. Whoever finds your pet just scans the QR code with their phone's camera, or taps it if it's NFC — no app to install.
How is this different from a microchip?
A microchip needs a vet or shelter's scanner to read, so a finder can't act until someone takes your pet in. A WhosPet tag works instantly with any phone.
How is this different from an engraved tag?
An engraved tag has to show your phone number or address to be useful — visible to anyone, permanently. WhosPet relays a notification without exposing either.
Can I change my pet's info after I've registered the tag?
Yes — sign in and update the name, photo, breed, or message from your dashboard any time. No need to order a new tag.
What if I want to cancel an order?
If it hasn't shipped yet, contact hello@whospet.co.uk and we'll cancel it and refund anything you paid in full. Once it's shipped we're not able to reverse that.
Do you ship outside the UK?
Not yet — UK addresses only for now.
What if the finder doesn't want to share their location?
That's entirely their choice — location sharing is opt-in for the finder, and they can still notify you with just a message and no location at all.
Anything else? Get in touch.